Refund policy – Flip Dock

Last updated: 29 October 2026

We want you to be happy with your Flip Dock. This policy explains what happens if something goes wrong. It does not affect your statutory rights.

Digital files (STL)

Files are delivered instantly after payment, in your order email and in My Account.
Faulty files: if a file is corrupted or does not print as described, contact us and we will fix it. If we cannot fix it within 7 days, we refund you in full.
Not downloaded yet: if you have not downloaded your files, you can ask for a full refund within 14 days of purchase.
Because files cannot be returned once downloaded, we do not offer change-of-mind refunds after download.

Damaged or faulty on arrival: tell us within 14 days of delivery and send a photo. We ship a free replacement. You keep the damaged item, so there is nothing to send back. If we cannot replace it, we refund you in full.
Changed your mind: you can cancel for a full refund any time before your order ships.
Once an order has shipped, we do not accept change-of-mind returns, except where the law in your country gives you a right to return it. If that applies to you, contact us within 14 days of delivery and we will explain how to return it.
Lost in transit: if tracking shows your parcel is lost, we send a replacement.
LED remotes ship without batteries.

Shipping is free worldwide. Import duties or taxes charged by your country are paid by you and are not refundable.

Refunds go back to your original payment method within 10 business days of approval. Your bank may take a few more days to show it.

Reach us through our support page or at support@theflipdock.com. Include your order number and, for damage, a photo.